Frequently Asked Questions

Question: I’m experiencing difficulties placing an on line order and checking out

Answer: Please contact us, we will be able to create a voucher sale over the phone, take payment and arrange postage


Question: How do I print my e mail voucher?

Answer: Your voucher will arrive by e mail as a PDF attachment, please open the PDF attachment and print, the quality of the print finish will be determined by the spec of your printer.


Question: What delivery and postal options do I have?

Answer:

  • Gift Vouchers can be emailed free of charge.
  • Can be mailed 1st class in an A5 branded envelope £3.95
  • Can be mailed 1st class in a gift voucher box £7.50

Question: Can I have a VAT receipt for my purchase?

Answer: We do not supply VAT receipts on voucher sales; however VAT receipts can be issued on the redemption of the voucher


Question: I’ve received my voucher and there is a mistake on it can I get it amended?

Answer: Yes please do contact us, we can amend or re issue a voucher


Question: I’ve lost my voucher can I still make a booking?

Answer: Vouchers can be retrieved from the system and re issued, but please do contact us as this is soley at the discretion of the manager on duty at the time of the query


Question: Can I extend or refund my voucher?

Answer: Unfortunately vouchers cannot be extended or refunded


Question: I have only part used my voucher, can I carry forward the balance?

Answer: Unfortunately each voucher has a unique identity code that can only be used for one transaction


Question: How do I redeem my voucher?

Answer: Prior booking is essential and can be achieved by contact us on the following telephone number : 0115 950 0566 or e mail reservations@colwickhallhotel.com