Terms & Conditions

All our gift vouchers feature a unique voucher number, may only be redeemed once, may not be exchanged for cash, replaced if lost and is non-transferable.

Gift vouchers are only valid for 12 months from date of issue with the exception of Leisure & Spa vouchers which are valid for 6 months.  After this date the voucher expires and will be no longer accepted.  You are required to bring the original voucher with you when redeeming, no photocopies will be accepted. 

For monetary value vouchers no cash change will be given if not fully utilised in any one transaction.  

Gift vouchers cannot be returned or refunded once purchased.  Gift vouchers cannot be exchanged for cash, however we will allow you to redeem against any products or services within the Hotel. For Dinner vouchers please be aware that supplements may apply.

Please treat this gift voucher as cash in terms of security as they cannot be replaced if lost, stolen or damaged.  Gift vouchers will be treated as void if they have been altered or tampered with in any way.

 

Terms & Conditions/Redeeming your Voucher - for all Just for January vouchers only:

Gift vouchers are only valid to be redeemed in January 2018 only.  After this date the voucher expires and will be no longer accepted.  You are required to bring the original voucher with you when redeeming, no photocopies will be accepted. 

For monetary value vouchers no cash change will be given if not fully utilised in any one transaction. 

Gift vouchers cannot be returned or refunded once purchased.  Gift vouchers cannot be exchanged for cash, however we will allow you to redeem against any products or services within the Hotel. For Dinner vouchers please be aware that supplements may apply.

Please treat this gift voucher as cash in terms of security as they cannot be replaced if lost, stolen or damaged.  Gift vouchers will be treated as void if they have been altered or tampered with in any way.