Frequently Asked Questions

Question: I’m experiencing difficulties placing an on line order and checking out

Answer: Please contact us, we will be able to create a voucher sale over the phone, take payment and arrange postage

Question: How do I print my e mail voucher?

Answer: Your voucher will arrive by e mail as a PDF attachment, please open the PDF attachment and print, the quality of the print finish will be determined by the spec of your printer.

Question: What delivery and postal options do I have?

Answer:

• Gift Vouchers can be emailed free of charge.
• Can be mailed 1st class in an A5 branded envelope £3.95
• Can be mailed 1st class in a gift voucher box £7.50

Question: Can I have a VAT receipt for my purchase

Answer: We do not supply VAT receipts on voucher sales; however VAT receipts can be issued on the redemption of the voucher

Question: I’ve received my voucher and there is a mistake on it can I get it amended?

Answer: Yes please do contact us, we can amend or re issue a voucher

Question: I’ve lost my voucher can I still make a booking?

Answer: Vouchers can be retrieved from the system and re issued, but please do contact us as this is solely at the discretion of the manager on duty at the time of the query

Question: Can I extend or refund my voucher?

Answer: Unfortunately vouchers cannot be extended or refunded

Question: I have only part used my voucher, can I carry forward the balance

Answer: Unfortunately each voucher has a unique identity code that can only be used for one transaction

Question: How do I redeem my voucher?

Answer: Prior booking is essential and can be achieved by contacting us on the following telephone number: 01308 862200 or e mail: enquiries@bridge-house.co.uk